Return & Refund Policy

Each piece is handmade with care. Please read this policy before ordering. By placing an order you agree to it.

Return Policy

• Returns or exchanges are allowed if the customer receives a damaged, defective, or incorrect product.
• Customers must report the issue within 48 hours of delivery.
• Clear unboxing videos or photographs must be provided as proof.
• The product must be unused and in its original condition.
• Returns are not accepted for changes of mind, colour preferences, or changes in size or personal choice.
• Custom or personalized products are generally non-returnable.

Refund Policy

• Refunds will be processed after the return request has been reviewed and approved.
• Refunds may be issued to the original payment method.
• For damaged, defective, or incorrect products, customers may be offered a replacement or a refund.
• Shipping charges will be refunded only in cases involving seller errors or damaged products.

How to request a return, exchange or refund

• Message us on WhatsApp or email within 48 hours of delivery.
• Share your Order ID, a short description of the problem, and your unboxing video / clear photographs.
• We will review your request and reply with the next steps (replacement, refund or return pickup / shipping instructions).

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